Refund policy

Last Updated: 9/14/2025

 

We have a NON-REFUNDABLE RETURN POLICY.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

In some particular situations you may be eligible for a return, your item must be in the same condition that you received it, unworn with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 Please note that returns will need to be sent back to the manufactures address that will be provided at moment of return

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ControlledSelection@gmail.com

All Sales are final 

At Controlled Selection, we strive to provide high-quality products and exceptional customer service. Due to the nature of our business, we do not accept returns, exchanges, or refunds unless approved by a Controlled Selection Employee. Once a purchase is made, it is considered final.

We encourage customers to carefully review their orders before completing the purchase. If you have any questions or concerns about a product, please contact our customer support team for assistance before placing your order.

Payment Terms and Authorization 

By completing a purchase on our website, you agree to pay the specified amount for the selected products. All payments are non-refundable and non-returnable unless expressly approved by an authorized employee. By providing your payment information, you authorize us to charge the designated payment method for the total amount due. Any unauthorized use of payment methods will be subject to legal action. We reserve the right to refuse or cancel any order at our discretion.

Policy Changes/Updates

We reserve the right to amend, modify, or update these terms and policies at any time without prior notice. Any such changes will be effective immediately upon posting on our website. It is the responsibility of users to review these terms regularly for updates. Continued use of our services after any modifications shall constitute acceptance of the revised terms. We shall not be liable for any consequences arising from changes to these policies. By accessing or using our services, you agree to abide by the most recent version of these terms and policies."